If you're having difficulty using the app, verify that your phone, as well as the app, is up-to-date and you're using the latest version.

If both your phone’s operating system and your app are updated to the latest version, you can try the following steps:

• Closeout of the app entirely and then restart it.
• Turn your wifi off and then back on.
• Close all other apps or windows.
• Turn your phone off and then back on.
• Turn your Bluetooth off. 
• Delete the app from your phone and then reinstall it.
• Check your device's storage.

If the app still does not work after the actions above, reach out to Shipt Support.

Can I use the app on multiple devices?

• You are able to download the app and log in on multiple devices to check your stats or claim routes. However, when completing routes, the app should only be active on the mobile device you will be using. Be sure to update your phone number in the app if you need to change devices.