If you're having difficulty using the app, we recommend verifying that your phone, as well as the app, is up-to-date and you're using the latest version.

If both your phone’s operating system and your app are updated to the latest version, we recommend trying the following steps:

• Closeout of the app entirely and then restart it
• Turn your wifi off and then back on 
• Close all other apps or windows
• Turn your phone off and then back on
• Turn your Bluetooth off 
• Delete the app from your phone and then reinstall it
• Check your device's storage

If the app still does not work after the actions above, reach out to Shipt Support.