Driver App Functionality
How to Drop a Claimed Route
If something comes up and you know you will be unable to complete an upcoming order you...
Claiming Routes
Watch the video below for an overview of claiming routes: Your browser does not suppor...
Reviewing Claimed Routes
After you have claimed a route, you’ll be able to review its details and prepare accord...
The Pickup Process
There are back-to-back pickup arrival windows throughout the day. Because of this, driv...
The Delivery Process
Watch the video below for an overview of the delivery process: Your browser does not su...
App Errors and Troubleshooting
If you are experiencing any issues with the app, we recommend checking the Shipt Status...
Updating Your Personal Information in the App
It’s important to ensure that Shipt has the most up-to-date information on file for you...
Keeping Your Driver Account Secure
Keeping your driver account secure is extremely important not only for protecting your ...
2-Factor Authentication
At Shipt, we take your account security seriously. One of the ways we support you is by...
Returning Undeliverable Packages
If you have any undeliverable packages, keep them secure in your vehicle until all deli...
Locating Your Driver ID Number
Each driver has a Driver ID number that is specific to them. You may be asked to share ...
Shopper App Access Guidelines
Shipt is dedicated to offering a meaningful line of opportunities to those who deliver ...
How to Reset Your Account Password
If you have forgotten your driver profile password, you can complete the following step...
Proof of Delivery
Before completing a delivery, drivers will be asked to submit proof of delivery at each...
Understanding package labels
Package labels are vital to your success as a driver but may be confusing to understand...
The Route Offer Card
The route offer card provides helpful information to enable drivers to decide if a rout...
How to Update Your Vehicle Info
You can indicate your vehicle information in the app to begin receiving routes that are...
Instant Payout
Instant Payout enables drivers to transfer available funds on demand rather than waitin...
Undeliverable Packages Reason Code Glossary
Below is a list of reason codes found in the app along with their meaning. Use this lis...
Understanding metros
You can currently sign up to be a driver in the following metros: Atlanta - Lawrencevil...
In-App Messaging
If there's an issue at delivery, for example you need a gate code or apartment number, ...
Setting Up Your Driver Account
All of the personal information you enter into the app will be privacy protected, and S...
Arriving at the Sortation Center
All routes will be picked up at a Target sortation center and have a designated 15-minu...
Get safety assistance from ADT.
Note: You should only select one of the Safe by ADT options if you truly need help. If ...