Instant Payout enables drivers to transfer available funds on demand rather than waiting until each weekly payday — allowing you more flexibility in when you receive your pay.

• To be able to access the Instant Payout feature, you will need to have agreed to the Stripe Connect terms and conditions in the app and then have a successful weekly payout from Shipt afterward.
• With Instant Payout, you’ll be able to receive your pay from the app within an hour of requesting a payout.
• If you do not request funds through Instant Payout by the end of the pay period (Sunday at 11:59 p.m.), you’ll automatically receive a direct deposit as you normally would on the following Friday.

To utilize the Instant Payout feature:

• When Instant Payout is activated in your app, you will see an available balance amount displayed on the main menu beneath your name. 
  • Tap Withdraw.
• On the following screen, you’ll see the available balance, transaction fee, and the checking account where the money will be deposited. 
  • Tap the transfer button to submit the request for Instant Payout.
    *Note: if you have not added a debit card to your app account yet, you will see the Add debit card button instead of the option to transfer. You can also add a debit card from the Account screen under Payment Info. After the new card addition has been processed for your account, you will be able to utilize Instant Payout. It can take up to 24 hours before the card can be processed for use.
• After submitting a transfer request, the available balance on the main menu will be $0.00.

Why don't I see it in my app?

• Drivers will need to have had at least one successful weekly payout from Shipt after agreeing to the Stripe Connect terms and conditions before they will be able to access the Instant Payout feature. 
• Make sure you have downloaded the latest version of the app. If you don’t have automatic app updates turned on, you may need to update manually.

Do I have to use Instant Payout, or can I still just get paid each week on payday?

• The Instant Payout feature is optional and up to the driver to use or not! If you do not wish to use the Instant Payout feature, you will continue to receive your pay on your regularly scheduled payday. 

How long would it take for the funds to post to my account?

• If you choose to use Instant Payout, available funds will typically post to your account within an hour.
• If you have not received your funds after that timeframe, reach out to your bank for further assistance. If your bank verifies that they do not see the payment, email shoppers@shipt.com for a Trace ID, which you can then provide to your bank for further assistance with locating the transfer.

Will Instant Payout involve fees? 

• If you choose to use the Instant Payout feature, a transaction fee of $0.49 will be collected from the transfer amount and sent to Stripe Connect. 

Are there any limits and/or daily caps on transfers?

• Instant Payout is available 3 times a day, and as with many banks, has a daily limit of $500. If your total earnings in a pay period exceed $500, you will notice that the first time you transfer will be limited to $500. The remaining balance in excess of $500 will become available for transfer after 7 p.m. CT that same day. Instant payout enables 3 transfers per day, and a withdrawal after 7 p.m. CT is captured within the next day.

I should have an available balance after my routes today, but my balance still says $0. When will it become available to transfer?

• Available funds represent your total earnings in that pay period that have been posted and are ready to transfer. In most cases, your route pay will become available to transfer via Instant Pay same-day.
• If you do not see your route pay available yet and you have not completed a transfer within the last 24 hours, please check back later in the day.
• Instant payout enables 3 transfers per day, and a withdrawal after 7 p.m. CT is captured within the next day.

What is the last day I can transfer my available funds for the week? Why is my Weekly Payout in pending status? 

• Each week's pay period ends on Sunday. Therefore, Sunday is the last day to withdraw available funds for a pay period. If available funds are left on your account after Sunday at 11:59pm local time, they will be paid out in your Weekly Payout and available funds for Instant Payout will reset to $0.
• The total amount of your Weekly Payout will display in your Payment History the following Wednesday after a pay period ends, at which time it will have a pending status. That Friday, the Weekly Payout amount will be paid to your bank account and show a transferred status in your Payment History.

I transferred my available balance, I see that the status is “failed” in my Payment History. What happened and what can I do to transfer my funds?

• If an Instant Payout transfer fails for any reason, our payments provider will notify us and the payment status in the app will display as “failed.” If you see a "failed" status, you may try transferring your funds again after 7 p.m. CT when the $0 available balance from the attempted payment transfer updates to show your total available earnings for the week again. If you continue to see an error message on your next attempt to transfer, please contact your bank.

If you believe there’s an issue with your pay, please contact Shipt Support for further assistance.