There are several sortation centers across the country. Each has its own unique exterior and interior layout along with differences in pickup process. Below is helpful information specific to the Ryder Sortation Center - Cleveland.

Pickup Instructions

All drivers with Shipt can refer to the Pickup Process article for general information on the process and app flow. To review the Sortation Center House Rules before entering the facility, click here. Below are pickup instructions specific to the Ryder Sortation Center - Cleveland. These are also available on the Route Details page in the app. 

• Drivers are required to show a valid physical driver’s license when you arrive in the parking lot of the sortation center to the parking lot attendant. The first and last name on the driver’s license must exactly match the name displayed in your driver app. For example, if your driver’s license includes a hyphenated last name, and the last name in your shopper app does not, you would not be able to enter the sortation center.
  • The photo on the driver’s license must also match with the person picking up the route.
  • Any passengers in your vehicle must also provide a valid driver’s license and proof that they have an active Shipt account.
  • If the first and/or last name in your app is different from what appears on your driver’s license, contact Driver Support for assistance. 
• Follow the on-site signage and proceed carefully into the sortation center.
• Wait in your vehicle until the TV screen indicates that you can exit.
• A Ryder Team Member will bring out the cart(s) with your packages.
• Scan each package before loading into your vehicle. You can scan either barcode at the bottom of the label. 

• Once loading is complete, return the cart and you may depart the building.

If you need assistance while at the sortation center, you may ask to speak with the onsite Shipt representative.

FAQs

How do I get to the sortation center?

The Ryder Sortation Center - Cleveland is located at 26555 Bluestone Blvd., Euclid, OH 44132. The address is also located on the Route Details page of the Driver app. Once you arrive at the facility’s address, look for signs directing you to the delivery driver entrance.

How many miles will I be required to drive for delivery? 

• All deliveries will be within a 60-mile radius of the sortation center. 
• Daily dispatch hours*
  • 7 - 10:30 a.m.*
    *Note: Dispatch hours are subject to change due to inclement weather, route volume, or operational disruptions.

I’ve claimed a route. How do I pick up packages from the sortation center?

• All information about the pickup process from entering the facility to parking to loading your vehicle can be found here.

I’m a new driver. Are there any resources I can utilize before claiming a route? 

• Yes! You can review all of our new driver resources here. 

What should I do if one of the packages is damaged at pickup?

• If there are any issues with packages during pickup, such as damage to a package, you can notify a Ryder Team Member that you need assistance. 

I have an undeliverable package. How can I return it to the sortation center?

• If you are unable to deliver a package, follow the steps in the app to notate that a return is needed. Keep the package you need to return secure in your vehicle until all deliveries are complete and then after your last delivery, return to the sortation center to complete the return following the steps below:
  • Pull into the employee parking lot and park in a Reserved Shipt Driver parking space. 
  • Enter the building to complete the returns process. Drivers will see the package return cart. Follow the return process in the app.
  • Once the package has been returned, complete the Swipe to complete route action in the app.

For more information on the returns process in the app, click here.

Ryder Sortation Center - Cleveland Site Map